There are a number of ways to get help if you find you’re stuck on something either IT.

Check for an existing discussion in the course

If there is a Discussion page in the course, check if anyone has posted a discussion about this, or post your own, which your fellow course participants may be able to help you with.

Post a new discussion with [STAFF] in the subject heading

This will alert an instructor or Student Support Team to your post so they can assist you further.

Look for your answer in an existing Help Centre Page article

We may already have a helpful article that solves your issue. Feel free to browse articles

Submit a request

If you don’t find an answer to your question from the help articles, you can click on the “Submit a request” link at the top of the Help Centre Page to send the platform student support team your question.

You can also go directly to this link:

You’ll be prompted to provide your email, a subject, and a description of what you need help with. You also have the option of selecting the site you’re on, providing a link to the page you’re having trouble with, and taking a screenshot or recording a screencast of the issue. These additional items often enable Student Support Team to help you better and faster.

Here’s an example of a helpful message that can enable us to quickly identify what the issue is. (Screenshot-image)

It helps us help you better if you can also provide us with the following:

  • The name of the course (if any) in question
  • A link to the page that you are experiencing difficulty with
  • What steps you are taking when you encounter difficulty
  • At which point you get stuck
  • A screenshot of what you’re seeing

Tips while waiting

While waiting for a response from us, feel free to try a couple of things on your own which might improve what you’re seeing:

  • Access your course in a different browser
  • Reload the page
  • See if anyone else has noted this issue in the course’s Discussion page


What happens if you don’t have time to finish the course

You are welcome to remain in the course and review the materials when you have time. You’re not required to complete all the assignments to stay in the course. Even if the course is instructor-paced, as long as you stay enrolled in the course, you will have access to the course content until the month for next enrolment. Keep in mind that you will not be able to earn Grades, Points, Statement of Accomplishment if the course ends but you will still have access to the content.

If you still wish to unenroll completely, please follow the steps below.

  1. Go to
  2. Login to your account.
  3. Send Us email with your Full Name, Course Title,
  4. E-mail Subject Unenroll.

Once you select the Unenroll option, you will be removed from the course.

We hope you have enjoyed these courses!

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